The SandCherry Voice Platform is a key element in Seamless Customer Care and Total Mobility solutions, delivering touch-tone and voice automation capabilities to improve containment, increase agent productivity, reduce cost, improve usability, and extend the reach of applications. An integral part of any Common Service Delivery Platform, the SVP is a powerful, standards based, SOA compliant, multi-channel platform for transforming enterprise applications with speech-enabled capabilities. The SVP offers a comprehensive suite of capabilities that can be combined as needed to support a variety of users and solutions:
Speech-enabled IVR functions
Advanced IP Call Center and Customer Care Service Delivery Platform functions that include ACD queuing, music on hold, shared-memory CTI, and multi-channel integration
Push-To-Talk support for 2-way radio users, iDEN phones, and PTT over Cellular solutions
High availability capability built on BEA's WebLogic SIP Server
