SandCherry provides software for developing, testing, and deploying voice-assisted services on existing enterprise infrastructure software, resulting in a common Service Delivery Platform for enterprise applications. Transform business and customer solutions by seamlessly incorporating voice automation to improve usability, enhance productivity, and extend applications to more devices. Realizing a common service delivery infrastructure for Web, telephone, Push-To-Talk (PTT), mobile data, 2-way radio, and desktop improves delivery of existing services and powers exciting new solutions for:
Seamless Customer Care
Improve the customer experience. Provide service to a customer over multiple contact channels simultaneously or sequentially with the ability to switch between channels transparently without losing information or the customer.
Reduce cost. Combine the capabilities of an ACD, IVR, call center, multi-channel contact center, and web-based self care on a single, multi-function, web-based Customer Care Service Delivery Platform infrastructure.
Upgrade self-care and agent-assisted care. Solutions include Customer Care Service Delivery Platform, Voice-Assisted Agent Desktop, Agent monitored/guided IVR, Intelligent IVR and more.
Total Mobility
Increase ROI for enterprise mobility solutions. Voice automation enables delivery of an application in voice-only mode to phones, PTT over mobile phones and 2-way radios, and voice-in/visual-out mode to compatible data-enabled phones, specialized mobile devices, and laptops. Reuse the devices already carried by mobile employees to improve productivity and velocity by providing self-service for essential applications.
Simplify the user experience. Voice-assistance allows consumers and employees to navigate and form fill mobile data services by speaking, increasing usability for mobile devices and complementing the rich experience of visual, screen-based output. Decrease transaction times by enabling users to bypass tedious multi-tiered menus and directly navigate to a chosen service, item, or task.
Boost mobile efficiency and revenue. Solutions include the Mobile Service Delivery Platform, SandCherry Radio Message System and more.
