Q: What does SandCherry do? A: SandCherry provides software for developing, testing, and deploying advanced voice and voice automation services on existing enterprise infrastructure software, resulting in a common Service Delivery Platform for delivering voice and data services to Web, telephone, Push-To-Talk (PTT), mobile data, 2-way radio, and desktop users.
Q: What problems does SandCherry address? A: The biggest problems in customer care and workforce automation stem from the poor integration of the primary delivery channel, which is voice, with enterprise applications and the other delivery channels (web, chat, e-mail, et al.). This has led to a proliferation of hardware and software "silos" dedicated to each channel that thwart integration, obstruct workflow, restrain employee productivity, reduce customer satisfaction, and drive up operating expenses. SandCherry supplies software that connects the voice channel directly to enterprise application infrastructure software to create a shared, common Service Delivery Platform for all service delivery channels. This facilitates more efficient workflows, improved productivity, higher customer satisfaction, and lower operating expenses.
Q: What are SandCherry's products? A: SandCherry's products include:
SandCherry Voice Tools – an Eclipse development environment plug-in for developing, debugging, and testing voice-assisted and touch-tone driven applications.
SandCherry Voice Platform – runtime software platform for scaleable, reliable delivery of real-time voice and touch-tone driven applications.
SandCherry Vivo – PC and mobile phone clients for the SandCherry Voice Platform that enable delivery of voice in/visual out voice-assisted solutions for mobility and desktop productivity solutions.
SandCherry Radio Message System – a voice-mail system for 2-way radio users that combines radio, phone, and desktop capabilities to improve workgroup communications.
SandCherry also offers a complete range of training services to assist enterprises and integrators with implementing and deploying solutions.
Q: How old is SandCherry? A: SandCherry was incorporated in 2000.
